CONFIDANTE in SEOUL

RETURN POLICY

 

-What is your Return Policy?

 If you are completely not satisfied with your purchase (damage during shipment or wrong  item/type/shade/etc) you can send it back to us.

 

• Returns must be made within 7 days from date of purchase.

• Damaged items must be return together with original box and receipt.

• Item bought during promotional events (e.g. Jonles.com/sales) are not accepted for return and exchange.

 

-What will I get back of return item(s)?

 You can choose exchange to a same/lower  price  item(s).

 

-How about postage charges?

 Customer would have to bare for the postage fee shipped back to use during return process,  then we will refund a maximum of RM5.00 for your return shipping charges. Please allow 14  working days for this process to be complete. We do not refund shipping charges that customer  have paid during first purchase.

 

 (e.g: If your purchase is PRODUCT + RM7 postage fee, CONFIDANTE.SEOUL will only refund same  value product + RM5 (the postage fee that you send back the item to us)

 

-How can I return my purchase?

 Kindly email your inquiry to confidante.seoul@gmail.com with subject “Return Item”. We will  assist you as soon as possible. Please allow 7 working days for your inquiry to be  processed. To make the process run smoothly and faster, do email your inquiry with picture(s)  of your  item(s) matter & condition.

 

-How long will it takes?

 Please allow a minimum of 14 working days from date we receive your return package to you.